Reference

What You Agree To When You Use pmp4d

These terms set out the rules that apply to your pmp4d account — from how you open it and fund it, to how withdrawals are processed and what happens if something goes wrong.

Account registration rulesDeposit and withdrawal conditionsTouch 'n Go eWallet, Boost, GrabPay acceptedAccount security obligationsJurisdiction-dependent access
pmp4d What You Agree To When You Use pmp4d
HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms also cover how we handle your account data, how long we keep it, and what you can ask us to do with it. Here are the four areas we get asked about most when it comes to policy and account management.

Data Retention

We retain account records, transaction history and verification documents for as long as required by applicable rules. You may request a summary of held data via email.

Account Security

Your account is protected by password and OTP verification. Never share your login details. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Cookie Use

We use cookies to keep your session active and to remember your preferred payment method — for example, whether you last deposited via GrabPay or Touch 'n Go eWallet.

Change Requests

To update your registered name, contact number or linked wallet, submit a request through email support with a copy of your identification. Changes take effect after verification is complete.

TERMS CONTACT PATHS

Reach Us About These Terms

If a specific clause is unclear, or if you believe a term has been applied incorrectly to your account, contact us through any of the channels below. We aim to respond to terms-related queries with a clear written explanation — not a copy-paste of the policy text.

Live Chat Open the chat widget from any page on pmp4d. Describe the clause or account action in question and our team will respond with a specific written answer.
Email Support Send your terms query by email with your account ID and the relevant section. Expect a reply that addresses your specific situation, not a generic response.
Account Help Centre Log in and navigate to the Help section for self-serve explanations of common terms questions, including deposit rules, withdrawal steps and account closure.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to everyday account actions — from funding your wallet to requesting account changes.

No. Deposits must come from a payment method registered in your own name. Using a third-party wallet, including a family member's, can result in account suspension while we investigate the source of funds.

If we close your account due to a terms breach, any pending balance is reviewed before release. We will contact you by email to explain the outcome and the timeline for any eligible return.

The revised terms are posted on this page with the effective date shown at the top. Continued use of your account after that date confirms your acceptance of the updated version.

Access depends on local law, not your city. Whether you are in Seremban or elsewhere, the same terms apply. We do not operate separate rule sets for different Malaysian regions.

No. Each person may hold one account only. If we detect duplicate accounts linked to the same individual, both accounts will be reviewed and the duplicate closed without prior notice.

Email our support team with your account ID and a clear request for a data summary. We will confirm receipt and aim to respond with the relevant details within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.